Last updated: June 5, 2026
Highland Lakes Irrigation ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to highlandlakesirrigation.com, our phone line, and our text-messaging program.
Information we collect
We collect information you give us directly when you request service or contact us, including:
- Contact details — your name, phone number, email address, and property address.
- Service details — the type of irrigation work you need, timing, and any notes you provide.
- Conversation records — when you call us, your call may be handled by an automated virtual assistant, and a transcript of the conversation may be stored to process and follow up on your request. When you use our website chat, your messages are stored for the same purpose.
- Basic technical data — standard information such as your IP address and browser type, used to operate and secure the site.
How we use your information
- To respond to your request, provide quotes, and schedule and perform irrigation services.
- To communicate with you about your request by phone call, text message, or email.
- To operate, maintain, and improve our website and services.
- To comply with our legal and licensing obligations.
Text messaging (SMS)
If you provide your phone number when you call us or use our website, you may receive transactional text messages confirming we received your request and helping coordinate your service. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and get help by replying HELP or contacting us at 325-423-6797. See our SMS Terms & Conditions for full details.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
We do not sell, rent, or trade your personal information. We share it only with service providers who help us operate — for example, our messaging and email providers and scheduling tools — and only as needed to provide our services to you, or when required by law. As stated above, text-messaging opt-in data is never shared with third parties for marketing.
Data retention
We keep your information for as long as needed to provide our services, follow up on your request, and meet legal, tax, and licensing requirements, after which it is deleted or anonymized.
Your choices
- Reply STOP to any text to stop receiving messages.
- Ask us to update or delete your information by contacting us (below).
Security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your data.
Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect their information.
Changes to this policy
We may update this Privacy Policy from time to time. The "last updated" date above reflects the most recent changes.
Contact us
Highland Lakes Irrigation
Kingsland, TX 78639
Phone: 325-423-6797
Email: Cory@highlandlakesirrigation.com
TCEQ Licensed Irrigator #LI0037154